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Delivery Policy

Beginning on Dec 17, 2025

 

Application Range

  • Applies to orders delivered in all provinces and cities across the country.

  • Website, Fanpage, Zalo, or direct contact to Nutty hotline number are all eligible sales channels.

 

Delivery and Pickup Time

  • For inner-city areas. Ho Chi Minh Same-day delivery for orders placed before 12:00 p.m. Orders verified after 12:00 pm will be delivered the following afternoon or morning.

  • For Vung Tau, Binh Duong, and Cu Chi areas: Delivery within 1–2 business days from order confirmation (excluding public holidays and Tet).

  • For other areas: The estimated delivery time is 3 to 5 working days after the order is verified.

If consumers require things sooner, please contact 0947 465 019 for assistance.

 

Delivery Method

  • Nutty staff delivers directly.

  • Use delivery services like GrabExpress, GHN Express, and Viettel Post...

 

Delivery Fees

  • Orders over 1,000,000 VND qualify for free shipping nationwide.

  • For orders of less than 1,000,000 VND:

    • Ho Chi Minh City area (old): The shipping price is 20,000 VND each order.

    • Other areas, including Vung Tau, Binh Duong, and Cu Chi: Shipping fee is VND 30,000 per order.

Customer support

 

  • Shopping guide

  • Nutty's Buddy

  • Payment policy

  • Return and exchange policy

  • Privacy Policy

  • Terms of Service

We values the consumer experience. If you are dissatisfied with the product, service, or delivery, please contact us right away so Nutty can listen and handle all issues satisfactorily.

Nutty Factory Store
130 Le Thanh Ton Street,
​Bên Thanh Ward, HCMC

0947 465 019 

shop@nutty.vn

Clients supports

Buying instructions

​Nutty's Buddy loyalty program

Payment Policy

Delivery Policy

Return policy

Privacy Policy

Terms of service

KASH Vietnam

Company Limited

Business No.: 0312866796
Issued date 24/07/2014

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